Responsible Gaming
Gaming Should Be Entertainment
At 1win, we believe that online gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Gambling involves risk, and there is no guaranteed way to win. Please gamble responsibly and within your means.
Remember: the house always has an edge. Only spend what you can afford to lose, and never chase losses.
Age Verification
Online gaming is strictly for individuals aged 18 years or older (or the legal age of majority in your jurisdiction in India). If you are under the legal age, you must not access or use gaming services.
We take age verification seriously and may request proof of identity to confirm your age. Providing false information is prohibited and may result in account suspension.
Warning Signs of Problem Gambling
Recognize these signs in yourself or others, and seek help if needed:
- Chasing losses: Trying to win back money you've lost by gambling more
- Hiding gambling activity: Keeping your gaming secret from family or friends
- Loss of control: Unable to stop or limit your gaming sessions
- Neglecting responsibilities: Missing work, school, or family obligations
- Increased stakes: Needing to bet more money to get the same excitement
- Financial difficulties: Borrowing money to gamble or using bills/savings for gaming
- Mood changes: Feeling anxious, irritable, or depressed when not gambling
- Failed attempts to quit: Repeatedly trying to cut back or stop gaming
- Gambling to escape problems: Using gaming to cope with stress, anxiety, or emotional pain
If you recognize any of these signs, please reach out for help immediately.
Self-Help Tools & Responsible Gaming Features
We provide tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period
- Loss Limits: Set a maximum amount you are willing to lose
- Reality Checks: Receive reminders about how long you have been gaming
- Session Time Limits: Automatically log out after a set period
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
- Account Closure: Request permanent closure of your gaming account
To access these tools, visit your account settings on the 1win platform or contact our support team.
Support Organizations & Helplines
If you or someone you know is struggling with problem gambling, confidential help is available:
India
- All India Gaming Foundation (AIGF): Information and resources on responsible gaming in India
- National Mental Health Program (NMHP): Contact your nearest mental health facility for counseling support
- AASRA (All India Suicide Prevention Association): Helpline support for mental health and crisis situations
International Resources
- GamCare (UK): www.gamcare.org.uk — Free counseling and support services
- GamStop (UK): www.gamstop.co.uk — National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au — Counseling and support
- Responsible Gambling Council (Canada): www.responsiblegambling.org — Prevention and treatment resources
- National Council on Problem Gambling (US): www.ncpgambling.org — 1-800-522-4700 (Helpline)
All services listed above are confidential and free of charge.
Need Help?
If you believe you have a problem with gambling, please seek professional help immediately. There is no shame in reaching out. Trained counselors and support services are available to assist you in regaining control.
Contact one of the organizations listed above or reach out to your healthcare provider for a referral to problem gambling treatment services in your area.
Your well-being is important to us. We are here to support responsible gaming.